TimberIN Hot Tub & Sauna Purchase Process – Step-by-Step Guide

Although online shopping has become a global norm, many people still feel uneasy about purchasing large, high-value items like a wood-fired hot tub or an outdoor sauna. At TimberIN, we understand that trust and transparency are crucial. That’s why this article walks you through every stage of our ordering and delivery process—so you can make your purchase with complete confidence.

1️⃣ Step 1 – Consultation & Product Selection

We start by discussing your needs and preferences—such as size, style, heating method, and optional upgrades. Based on your goals, we recommend the best fit, whether it’s a compact two-person hot tub or a modern outdoor sauna. Once the model and specifications are finalized, we issue a proforma invoice and purchase contract outlining all details for your review. Any changes can still be made at this point.

2️⃣ Step 2 – Initial Payment (50%)

After confirming the documents, you’ll make a 50% initial payment. We accept all major payment methods—direct bank transfer, debit, or credit cards. Once payment is received, your order enters our production schedule and manufacturing begins.

3️⃣ Step 3 – Production & Delivery Coordination

While your hot tub or sauna is being built, we’ll arrange delivery details together. You can adjust delivery dates or change the address if needed. For delivery guidance and installation planning, read our guide to sunken & built-in hot tubs.

4️⃣ Step 4 – Production Photos & Final Review

Once production is complete, we send detailed photos of your hot tub or sauna. You can inspect the results and request small adjustments if necessary before final approval.

5️⃣ Step 5 – Final Payment (50%)

After approval, the remaining 50% payment is due. We understand that paying before delivery can feel risky, but with hundreds of satisfied TimberIN customers across Europe, our proven reliability ensures your order will be delivered as promised.

6️⃣ Step 6 – Delivery, Inspection & Aftercare

After receiving the final payment, we carefully package your product and arrange transportation to your chosen address. Upon delivery, please inspect your hot tub or sauna before signing the courier form. In the rare case of transport damage, note it on the CRM form so we can repair, replace, or refund the affected part quickly.

Need accessories later? You can always order additional features like LED lighting or massage systems after delivery. Please note: installation services are only available during manufacturing, so post-delivery upgrades must be installed locally.

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